We’ve built up our own approach for working with complex systems and organizations. We often share these articles with with clients during our engagements.
On organizations
Inside Bureaucracy - Anthony Downs
Tyranny of Structurelessness - Jo Freeman
Simple Sabotage Field Manual - US Office of Strategic Services
On complex systems
Make Boring Plans - Camille Fournier
History of Fire Escapes - Tanya Reilly
Our own writing
A Tale of Technical Policy - weaver