We’ve built up our own approach for working with complex systems and organizations. We often share these articles with with clients during our engagements.

On organizations

Inside Bureaucracy - Anthony Downs

Tyranny of Structurelessness - Jo Freeman

Simple Sabotage Field Manual - US Office of Strategic Services

On complex systems

How Complex Systems Fail

Make Boring Plans - Camille Fournier

History of Fire Escapes - Tanya Reilly

Our own writing

A Tale of Technical Policy - weaver

Lighting Up Your Haunted Graveyards - Carla Geisser

Hack Your Bureaucracy - Marina Nitze & Nick Sinai